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Center of
Online Learning

FAQ - Frequently Asked Questions

Getting Started FAQ's:

We are happy to copy content from another instructor's course for you. Please have your colleague e-mail us at giving us permission to copy their content to your course. Please also provide the CRN of both courses.

Instructions for how to copy content into your current course from a previous course can be found on our web site

You can manually change your start date in CougarVIEW which will allow students early access to course materials prior to the semester start date. Instructions can be found on our web site at Change Course Start Date

Unfortunately, updates to CougarVIEW do not process students enrollments in real-time. There is often a 24 to 48 hour delay in processing. You do have the ability to update your CougarVIEW manually if needed. Instructions on how to update your CougarVIEW classlist please visit Enroll new students

CSU requires that instructors complete Quality Matters training before teaching an online course. For more information about the training and how to sign up, please visit Quality Matters

For collaborative programs where courses are taught by multiple University System of Georgia institutions, you will access your course through GoVIEW. For log in instructions, please visit Access GoVIEW for Collaborate Programs

In order to set up a proctored exam, you will first have to submit an instructor proctor form. The proctor form is located in ISIS under Faculty & Advisors. Once you have submitted the form COOL will set up the exam with ProctorU and send out proctoring information to all students on your class roster. For a more information regarding proctoring services visit Proctoring Information for Faculty

E-mail with your course information including subject code and number (e.g., COMM 1110) and CRN. 

CougarVIEW Integration FAQ's:

Many educational technology tools can be integrated with CougarVIEW to allow for seamless transition and use of the tools together. For example, may publishers such as McGraw-Hill and Macmillan have integrations with our Learning Management System (D2L Brightspace).

To request an integration with CougarVIEW, please Email Jennifer knott at